According to recent reports the Australian Communications and Media Authority is set to release a report into how phone companies deal with customers and what they need to do to ensure clarity with their services.
It has been reported recently that the Australian Communications and Media Authority is set to release a report into how phone companies deal with customers and what they need to do to ensure clarity with their services. The report states that phone companies should show exactly how much it costs to make a two minute call to another mobile, as well as sending email and text alerts to allow consumers to monitor their usage.
Mobile firms should also provide clear details on how consumers can go about making a complaint as well as showing the costs of sending a standard domestic SMS and downloading one megabyte of data in Australia. Consumers should also be told the number of two minute calls that are included in phone plans, as this is the average length of calls made from mobiles.
The Australian Communications and Media Authority has carried out a year long investigation into how customer service and complaints are dealt with by the communications industry, with its findings included in the report, called Reconnecting the Customer.
The authority wants tools and resources to be made available to make it easier for customers to track their phone usage and the amount that they are spending on data, calls and messages during each billing period. This will make it easier for consumers to avoid bill shock according to ACMA.
Source – SMH
